BK://ops OPERATIONAL IST --:--:--
DevOps & Application Support Engineer

Keeping production green, one incident at a time.

I'm Berkan Karayılmaz — 5+ years across service desk, technical support, software support and DevOps. I live in the space between deploys and dashboards: incident management, root cause analysis, and observability tooling on a solid Linux & SQL foundation.

5+yrs uptime
6roles shipped
L2/L3escalation tier
berkan@prod: ~

Monitoring the stack

~/skills — all panels reporting

Monitoring & Observability ● live

GrafanaZabbixNew RelicElasticsearch
signal coveragedaily driver

Databases & Messaging ● live

MS SQLMongoDBRedisRabbitMQHangfire
query throughputdaily driver

CI/CD & Containers ● live

JenkinsAzure DevOpsDockerOpenShiftKubernetes
pipeline healthhands-on

Linux & Automation ● live

Linux / UnixBashYAMLGit
shell timedaily driver

Support & Process ● live

Incident mgmtRCAITILSLAJira / Atlassian
MTTR disciplinecore strength

Deployment history

git log --career --oneline

DevOps Service Engineer

Vodafone running Jul 2026 — now
  • Support production operations in Unix/Linux environments through log analysis and scripting.
  • Manage deployments via Jenkins; configuration updates in OpenShift — YAML changes, pod restarts.
  • Monitor application and service health with Grafana; SQL queries for operational analysis.
  • Provide technical checks and operational evidence for audit & compliance processes.

DevOps Engineer

Papara Sep 2025 — Nov 2025
  • Managed and continuously improved DevOps processes.
  • Maintained and improved CI/CD pipelines on Jenkins and Azure DevOps.
  • Implemented logging and monitoring solutions with Elasticsearch and Grafana.

Senior Software Support Engineer

Papara Jun 2023 — Sep 2025
  • Monitored production systems using Grafana, Zabbix and New Relic.
  • Managed and troubleshot background processing on RabbitMQ and Hangfire.
  • Supported development teams with MS SQL, MongoDB and Redis; log analysis in Elasticsearch.
  • Tracked development work and managed tasks in Azure DevOps.

Technical Support Engineer

Devexperts Nov 2022 — Jun 2023
  • Provided L2 troubleshooting and immediate incident response.
  • Worked hand in hand with DevOps, software and QA engineers; monitoring via Zabbix.
  • Used the Atlassian suite and Git in the daily workflow.

Service Desk Specialist

Payten Feb 2021 — Nov 2022
  • Delivered first-contact and incident resolution for Payment Gateway application issues.
  • Completed integrations and technical services for a Virtual POS product; testing via Jira.

IT Assistant

Güvensan Tesis Hizmetleri Jul 2020 — Jan 2021
  • Developed internal tooling with .NET Core; relational data structures on MS SQL.

Education & certs

/etc/credentials

Education

B.Sc. Management Information Systems Beykent University, İstanbul · 2015 — 2020
Turkish — native English — B2

Certifications

Kali Linux ile Sıfırdan Temel Linux Eğitimi — Udemy2022
Yazılım Test Uzmanlığı: Sıfırdan İleri Seviye — Udemy2021

Got an incident? Page me.

Based in Üsküdar, İstanbul — open to DevOps and production support roles where uptime actually matters. Response time well within SLA.

✉ berkankarayilmaz@gmail.com gh/ BKarayilmaz in/ linkedin ☎ 0505 957 16 44